Help Desk Applications
What happens when a major system, subsystem or communication link
fails? Nothing. Valuable system time is lost and calls and e-mails flood the Contact Center
or Help Desk.
Telegenix offers an effective, easy-to-use solution to eliminate
these productivity losses: Win-TPA. With Win-TPA, you can instantly and
automatically communicate with affected local and remote users. No time is
wasted and users
can plan around scheduled maintenace.
Win-TPA is a Windows 95/98/ NT product that will operate on your
existing network. Call stats from your Help Desk ACD and your Help Desk
management software can be integrated with your own ad hoc messages and be displayed using any
combination of Telegenix
Colorgraphix high definition displays and Agent Alert Screen Pops.
With Telegenix displays' TCP/IP interfacing, displays
from across the room or across the world can be seamlessly integrated on
your Ethernet or Token Ring network. No modems or dedicated lines are
necessary.